Car Rental COVID-19 FAQs
What steps are being taken to clean rental cars?
Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We also extend the Complete Clean Pledge to our shuttles (for airport locations) and neighborhood branches.
What is the current car rental process?
To help protect both customers and employees, we have modified our car rental process. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up curbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
Advance Check-In is now available at 100+ U.S locations so you will not need to stop at the rental counter.
Can I modify, extend, or cancel my reservation?
You can modify or cancel your reservation via our website or mobile app. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. To extend your car rental, you can click “Call to Extend Your Rental” in our mobile app. You can also call your rental branch or 1-855-266-9565 to extend your reservation.
For more information, please visit our COVID-19 FAQs page.
For additional questions, please visit our main car rental FAQs page.
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Tom, I just wanted to let you know what a great job Cresco is doing for us. You guys have such a large inventory with new equipment and an amazing staff that is always there for us. Thanks for being a part of our team!
Boyd Stockham,Stockham Construction, Inc.
Cresco Rentals has a great reputation for exceptional service and dependability. They have been able to fulfill most of our equipment rental needs with their vast array of both small and heavy equipment inventory, whether your project is small or large. No matter if it’s something you need in a week or need immediately, they have been able to meet most of our rental needs within the time frames we desire.
Jonathan Valverde,Valverde Construction Inc.
Thank you very much for your excellent service, you and Cresco always help me whenever I call.
Randy Repstad,Contra Costa Electric
I just want to say a great big Thank You for all that you do for us. You are the first call I make when things go bad on equipment we rent, I even bypass the shop and office because I know you will make things happen. I can't thank you enough and I know you probably don't hear that very often. The industry and world needs more people like you. Thanks again.
Mike,Hat Creek Construction
Cresco Rentals is a step ahead of the competition. Suzanne Ward, my sales person goes over and above to keep us supplied with our equipment needs in an exceptional manner. Deliveries and pickups are on time as promised and the rates on our rentals are better than anyone else in the business can offer. For all of the above reasons we try to do as much of our business with Cresco rentals as possible.
Troy Horn,Brady Company/Central California, Inc.
Feather Falls Casino hosted the biggest professional BBQ competition in Northern California this year. Cresco was able to pool the resources from several of your rental yards to provide us with the best products we could have hoped for. All the generators were brand new and quiet as could be. All the other equipment was clean and nice to work with. Your company even had the equipment delivered and set up by a mechanic in case there were issues with anything. The product and customer service was outstanding and we will be calling Cresco first for everything now. Thank you very much.
Damon Pound,Feather Falls Casino
When it comes to equipment rentals, Cresco is our “go to company”! They always have what we need and are very fast and efficient with scheduling. It’s always a pleasure doing business with them.
Felica Gutierrez,CALCO Fence, Inc.
Ken Besser is exceptional and has served me well for over 20 years. His dedication to providing the best service and equipment for our jobsites is outstanding.
Tom McKinley,Hathaway Dinwiddie Construction Company
Cresco has been by our side since Day 1 of our business....treating us like a true industry partner through their customer service and personal interface. As a builder, we are only as good as our people and the equipment we use to build our buildings.
Ronald Yen,Pacific Structures
Any time we need to rent a new CAT bulldozer Cresco is always the first call and you always come through with fast service. Mike Meyer always makes himself available (even after hours) when I’m up against a deadline.
Matt Harman,Livermore Engineering
Cresco Rentals continually meets our equipment rental needs. Brian Womble our sales Rep and his supporting associates work hard to meet our needs every time. We have the option to rent from competitors but choose not to because of the great service we constantly get with Cresco.
Jeff Mendonca,TERRA-CON, INC.
We've have been dealing with Cresco Equipment Rentals since the late 1990s, from Brian, Pat and Ken as well as others (virtually all still with you). Cresco is invariably my first call for two primary reasons: clean, properly functioning and quality equipment (Cat, Genie etc.) delivered quickly. Regardless of how busy the trades are, Cresco gets us what I need when I need it. Somewhat surprisingly, with all that said, your pricing remains competitive...thanks for the great service and quality equipment.
Patrick Dunne,Architectural Glass and Aluminum
I can’t say enough about both the managers and employees at the Lafayette branch. They all jumped in and help me manage the lift into position with both care and concern. Their efforts took what had become a frustrating endeavor and made it possible; my whole attitude and dark cloud dissipated. Great customer service, thank you!
Allen Lescure,Lescure Company, Inc.
Jason Richey is an extremely resourceful equipment sales representative. He's in a league of his own when it comes to the urgent and precise requests from Shimmick Construction. I know when I place an order with Jason, it will be executed promptly and flawlessly.
Billy Roemer,Shimmick Construction Company
When it comes to Salesman – hands down the best ever...Brian Womble at Livermore Cresco!
Karen Sanders,Cozart Brothers Inc.
If you need to rent construction equipment, call Deanna the Dispatcher at the Livermore Cresco. She has excellent customer service skills and always finds exactly what I need and fast!
Karen Sanders,Cozart Brothers Inc.
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