Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v
The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v course prepares you to use the programmability features of Webex, the Cisco enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration. Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance.
This course prepares you for the Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam. You will also earn 40 Continuing Education (CE) credits toward recertification.
Cisco is launching a range of new Webex devices for optimal video conferencing experiences from your office desk or home office aimed at helping enterprises to strike a balance between work from home (WFH) and return to office (RTO) for the emerging hybrid workplace model to succeed.
Cisco predicts that 98 percent of meetings in the years ahead will have one or more attendees who are not physically present in the room. Successful hybrid meetings will rely on good technology and solutions that allow remote participants to interact in the same way as those in the room regardless whether the person in question is in a home office, is in transit and has to call in from their mobile phone or is at a hotdesk workstation in the office.
"The recent launches we see from Cisco now are part of a larger program where they simplify their products, and not least respond to the movements we see in the market. This past year has forced many organizations to speed up digital transformation strategies, and when everyone can eventually return back to the office, it is not inconceivable that many still use home offices at least part of the working week. It opens up for changes in the business and the way physical offices are set up" says Georg Thingbø, CTO at Kinly.
So-called hot-desking is not new, but with a workforce that will probably continue some work from home or elsewhere than the office, the need for permanent desks for all employees is reduced. Then it is important to have equipment at the workstations that easily adapts to the person sitting there.
Products for better video meetings
This time last year Cisco launched the Webex Desk Pro, a successor to the well-known Cisco DX devices. Webex Desk Pro is an advanced and feature-rich 4K display that provides high-quality video conferencing and collaboration, right from your desktop.
The Cisco Webex Desk Series is now expanding with three new devices: Webex Desk, Webex Desk Hub and Webex Desk Camera.
Webex Desk is a smaller version of Webex Desk Pro. Here you get a inch screen with integrated microphone, camera and speakers, in addition to the high quality expected from a Cisco product. The entire user interface of Webex is intuitive, and comes with useful features such as minimizing background noise in the home office or office setting. The user can also drag and drop items on the screen during the video conference to customize the screen as desired. All at a slightly lower price than Desk Pro.
"At Kinly, we've been delivering Cisco products to our customers for almost 20 years. We see that such dedicated video conferencing devices on the desktop make employees use video conferencing more. Both sound and image quality is superior, which makes it more efficient and comfortable to talk to customers or colleagues on video at the desk" adds Thingbø.
Make your workstation your mobile phone
Webex Desk Hub is one of the most flexible devices in the launch from Cisco. This is a smaller device that consists of a small screen, microphone and speaker as well as docking to the mobile phone. If you are logged in to the Webex app, you can easily put the phone in the dock, and you have in seconds got your personal workstation in the office environment. Perfect for those offices where no one has a permanent desk as such.
"Cisco can at times be perceived as difficult to use, and very expensive. That is simply not the case anymore. With a simplification in the Webex universe, and not least new devices such as Desk Hub and Desk, it is easier than ever to connect. Cisco Webex has endless possibilities, and we at Kinly have a high level of expertise in the process that ensures that companies get the system that is right for them" continues Thingbø.
To complement the Desk Hub, or for stand-alone use, Cisco has also launched the Webex Desk Camera. A powerful tool at the desk that provides a high quality video image and not least superior sound. Also built-in to the Webex Desk Camera you will find AI technology that provides the ability to control, for example, mute on and off with hand movements.
"Voice control and AI that perceive hand gestures make this camera even more intuitive to use. You also get the same noise reduction as included in the Webex Desk, and if you use the camera with Webex, you can get automatic meeting minutes or transcription. All these devices give employers the opportunity to adapt offices and provide their employees with equipment that suits their needs" concludes Thingbø.
Want to know more about the new Cisco Webex devices? Contact our team to arrange a virtual consultation.
Cisco Webex monitoring
In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises worldwide have Cisco hardware and/or software in one form or another. Over the years, Cisco has continued to grow and innovate, and now, their powerful Webex suite of collaboration tools is one of the leading enterprise solutions for video and team communication.
If you choose Cisco products as your organization's collaboration endpoint, you'll want to ensure the best user experience possible. Performance issues can affect any collaboration platform, so it's vital that you have the right tools and performance data to monitor and troubleshoot video meeting quality, network performance, devices and services.
Cisco Webex - unifying the world
In , Cisco announced the convergence of its Cisco Spark and Webex platforms into a re-vamped suite of services that has become the jewel in its UC and collaboration crown. The cloud-based UC ecosystem is made up of a suite of software applications designed to address every organization's meeting and collaboration needs.
Webex allows continuous, seamless teamwork collaboration from a desktop or mobile app, or via the web version. Capabilities include:
- Video conferencing
- Group messaging
- File sharing
- Personal meeting rooms
- Guest access
The Webex platform
Cisco's Webex suite is a cohesive, unified communications cloud collaboration solution, on a single platform for managing collaboration and communications workloads. Webex communication tools include call, message and meeting tools together in one app to provide a quality experience for end users.
Teams allows video meetings, messaging, file sharing and whiteboarding. It features a meeting room for in-office and remote teams to meet and collaborate. While Webex Teams is primarily a could-based service, it supports hybrid and on-premises services and devices. With a flexible and intuitive interface, the Webex cloud platform means developers can build custom apps that extend Teams capabilities into daily workflows.
Cisco Webex cloud based web and video conferencing service enables global and virtual teams to collaborate on mobile devices and standard video systems in real time. Its features include screen sharing, meeting recording and customizable layouts. Webex Meetings can also integrate with Google Calendar, Outlook and Office as well as Microsoft OneDrive. Webex Meetings also supports large events like webinars and virtual training.
Webex Calling is a cloud-based phone system that is optimized for mid-sized businesses. It has all the essential business calling capabilities you are likely to need, and alleviates the need to manage the expense and complexity of an on-premises phone system infrastructure. Webex Calling comes pre-packaged with standard cloud PBX functionality like call pickup, hunt groups, music on hold, call transfers and voicemail, all of which can be controlled from the Webex Control Hub.
Cisco is probably best known for its high quality networking devices, including presentation equipment, cameras, speakers and microphones, whiteboards etc., which can all be accessed from their associated virtual workspaces within the Webex app.
The importance of Webex monitoring
Deploying and maintaining a quality video conferencing solution like Cisco Webex is only possible by monitoring system health. Gathering and analyzing data gives you insights into performance quality, improves user experience and allows technology managers proactive, reactive and decisive controls.
Cisco Webex Monitoring Service
You can collect baseline data on your organization’s network when using Webex services with the Cisco Webex Monitoring Service. Collected data can help you troubleshoot issues that can affect user experience, for example, identifying if performance issues are caused by a network problem. You can view this data from the Analytics tab on the Webex control hub.
Cisco Webex Control Hub allows IT administrators to centrally view and manage calling, messaging, meetings, contact centers, team collaboration services and devices. Cisco Webex Control Hub users to view analytics of all Webex collaboration services. It also allows the configuration of security and compliance policies to keep data safe.
From the Webex control hub, you can also use the Webex Monitoring Service to monitor on-premises video devices within your organization for media quality metrics whenever they're used to join a Webex meeting.
Webex monitoring with third party tools
While Cisco's Webex monitoring service works well for Webex services, the reality is that you need deeper insights that can only come from third party monitoring and performance management tools.
These days, the scope and scale of video conferencing ecosystems is vast. From room systems to remote workers to mobile devices - spanning thousands of conference locations across dozens of offices in multiple time zones. It's critical that performance data is readily available so that even one bad conference experience can be rectified and restored as quickly as possible. Third party monitoring allows you to gain complete visibility, and control, not only across Cisco on-premises and cloud platforms, but throughout multiple video endpoints and third-party vendor technology. Here's some of what third party monitoring can provide, as opposed to specific Webex monitoring.
Monitoring of Live Meetings and Participants in real time
Third party tools can reveal detailed metrics on the quality of experience for every meeting and individual participant.
Proactive Performance Management
Third party tools provide real-time alert notifications, customizable dashboards, and ITSM integration to intercept performance issues before users report them. They also extend UC expertise to managing remote work. They also provide quality metrics on latency, jitter, and packet loss for every active meeting attendee.
Historical Quality Analytics
Historical data is important to identify and resolve issues that affect locations, departments, groups of users.
Remote Participant Details
Third party monitoring and management of wired/wifi connection, software clients, headsets, and peripherals helps troubleshoot experience for remote users.
With third party tools you can integrate your geographic, departmental, or other custom data to get organizational usage insights.
Whether your network infrastructure is small or massive, consisting of mostly Cisco devices and applications or a mix of other vendors and platforms, it’s vital to have monitoring tools in place to assess performance, and gather the data and analytical information that keeps your entire network functioning optimally.
Gathering performance information ensures that your IT team maintains full control of not only your Cisco devices, and network traffic, but also understanding of an organization's overall network health.
Working from home means network requirements are rapidly changing, and network traffic is increasing exponentially. Bandwidth usage is increasing, devices are no longer 'office issue' and devices including mobile phones, headsets etc. are spread over a wider network. Availability and performance issues are cropping up where they didn't exist before.
A third party network performance monitor that can encompass all these variables is the most valuable asset for an organization's UCC network.
Learn more about managing and optimizing your Cisco unified communications environment
Cisco Webex Devices
Connect your business together with cloud-enabled video devices that integrate with Webex Meetings, Teams, and Calling
tools for better teamwork
Cisco’s range of video endpoints act as an extension of your own virtual meeting space. Connect a vibrant, virtual space, to a physical location, and seamlessly extend the conversation.
Create as a team
On any webex device
All Webex Devices work together with Webex Meetings and Webex Teams to give you the ultimate meeting and teamwork experience.
Everything works together
When it’s time to join a meeting, just push a button and start.
Remove barriers of connection with wireless sharing through automatic device pairing and auto detection for video connection and control.
Ready to Start?
Your device is always ready
Automatic wake-up technology means your video system turns on when you walk into the room.
Wireless sharing lets you present easily by sharing your screen in an instant.
Get more from your Webex investment
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Webex devices cisco
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