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1. Google Store Help – Google Support
Google Store Help - Google Support
As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take …

2. Google Play Help – Google Support

As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take …

3. Learn about refunds on Google Play – Google Support

Google may give refunds for some Google Play purchases, depending on the refund policies. You can also contact the developer directly. If a purchase was …

4. Repair Center – Google Store

Chat online with a Google Support Specialist · Pixel Phone Help. Search for help topics related to your issue. Or try one of these top support articles. Fix a Pixel …

5. Google Store Terms of Sale for Devices

If you do not receive your Device, please contact Google Store Support. … You may not order more than the maximum number of Devices that …

6. Contact us – Google

Need help? Pick one of the following: Chrome · YouTube · Google Play · My account · Maps for mobile · Gmail · AdSense · AdWords · Search · Drive · Nexus …

7. Google Store Customer Service Phone Number, Email, Address

Contact Google Store customer service. You can fill out a contact form on their website, or write a letter to Google LLC, 1600 Amphitheatre …

8. Google Play Store Customer Service 1-877-201-3830 …

Need Assistance for Google Play Store contact 1-877-201-3830 customer service phone number to resolve you query when you will consult with technicians.

9. Google Play Phone Number | Call Now & Shortcut to Rep

Google Play Phone Number · Calling Google Play customer service faster by GetHuman · Popular customer problems and how to solve them · Reasons customers …

10. Store Google Reviews | Read Customer Service Reviews of …

421 reviews

11. Google Store Toll Free Number +1(878) 201-5055 Google …

How To Contact Phone Number of Google Store For a Kind of Help: From Google store, you can buy numerous devices on the affordable cost with the year's …

12. Contact us for help and office location guidance – Google

Have questions or need to report an issue with a Google product or service? We've got you covered. Get support. Google HQ. 1600 Amphitheatre Parkway,


Categories G CsSours:

Contact Google Store Customer Service

Google Store Phone Numbers and Emails

Google Store Emails:

Customer Service

Google Store Contact Information

Google Store Online Chat:

Corporate Office Address:

Google LLC

1600 Amphitheatre Parkway

Mountain View,California94043

United States

Other Info (opening hours):


Monday - Friday: 09:00 - 20:00 (EST)

Edit Business Info

Google Store Rating Based on 48 Reviews

Rating details

Exchange, Refund and Cancellation Policy

Discounts and Special Offers

Rating Details

Exchange, Refund and Cancellation Policy

Discounts and Special Offers

Product or Service Quality

Diversity of Products or Services


All 83 Google Store reviews

Summary of Google Store Customer Service Calls


01:06 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Store Customer Service?

Payments and Charges Question:

  • “Charged for return item”
  • “Make payment”
  • “Billing”

Shipping and Delivery Question:

  • “I need to change install date because of late delivery.”
  • “I ordered the wrong item. Need to change it”
  • “Wrong address”

Return/ Replace Question:

  • “Return”
  • “Extend return of nest thermostat”
  • “Promotions/Returns”

Request for Information Question:

  • “Product question”
  • “Need help with payment issue”
  • “Questions about an order”

Account Question:

  • “Recovering account”
  • “My email account has been hacked”
  • “My Google account”

Refund Question:

  • “Refund”
  • “Refund Issues”
  • “Refund for a Chromebook after the 30 day's”

Product/ Service Question:

  • “Not connecting to wifi”
  • “My Nest Doorbell not working”
  • “I have a order and want to change it to pick up at store”

Cards Question:

  • “There is an order in my name. I didn't order it. They used my name, credit card and email. Shipping address is not me or anyone I know.”
  • “Having issues with my Google play card”
  • “Googlw store gift card not working”

Staff Question:

  • “Customer service”
  • “? Regarding handy man service”
  • “I bought the service but no working”

Activation/ Cancellation Question:

  • “Order canceled”
  • “Cancel order”

Other Question:

  • “Last update disabled modem on pixel 3 xl”
  • “Google store London”
  • “Order error”


Top Google Store Services

Customer Care, Shipping Service

Google Store Pros and Cons

Pros: There is no pro, Great quality, Good software, Good products, You can customize your product as you order

Cons: Terrible customer service, No human customer support, Support reads off a script and never helps, Really bad service, Lied bate and switch

Related Companies

Alphabet Inc, YouTube TV, Google Play, Youtube, Google

Google Store reviews and complaints

Google Store is ranked 175 out of 852 in Gadgets and Accessories category

Payment Methods

American Express

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Get a live person on the phone

Google Store does not offer phone customer service. You can reach Google Store customer service by requesting a callback. If you would like to speak to a live customer service representative in Google Store customer support by requesting a callback you need to go to the Google Store Support page. Scroll down to the bottom and click “Contact Us”, then fill in the form and choose one of the methods to contact the “Get a call”. After that fill in the form and press the “Call me” blue button.

Google Store Customer Service Hours

Live customer service representatives from Google Store are available from 12am to 11:59pm Monday-Sunday.

Google Store Customer Service Phones

  • Google Store does not offer a phone number customer service.

Google Store Social Networks Customer Service

Google Store Live Chat Support

You can start a live chat session with a Google Store Support Agent on the Google Store Support page. To speak with a live agent, you need to fill in the form and choose one of the methods to contact the “Chat”. Fill in the form and press the “Submit” blue button.

Google Store support e-mail

To contact Google Store via e-mail you need to go to the Google Store Support page, fill in the form and choose one of the methods to contact the “Email”. After fill in the form and press the “Submit” blue button.

Google Store Help Center

You can find more information about Google Store on the Google Store Support page.

Google Store Opening Hours

Monday 12am to 11:59pm
Tuesday 12am to 11:59pm
Wednesday 12am to 11:59pm
Thursday 12am to 11:59pm
Friday 12am to 11:59pm
Saturday 12am to 11:59pm
Sunday 12am to 11:59pm

Updated on in Retail


Open for business: A look inside our Google Store in NYC

Devices & Services

A photograph of the outside of the Google Store in New York City.

On June 17, our first-ever physical retail store opens its doors for business in New York City. This new space will be a natural extension of our commitment to NYC and provide customers with hands-on interaction with our lineup of devices and services — from Pixel phones and Nest products to Fitbit wearables and Pixelbooks. To mark the occasion, here’s a look inside the Google Store in Chelsea  — from our commitments to sustainability to new product experiences throughout the space.

A person in a green sweater stands at a wooden desk inside Google’s retail store.

A peek into our process

As we began the process to create our first retail store, the number of details to consider was daunting, but the opportunity at hand was amazing. We wanted our first store to reflect the same approach we take to designing our products: making sure they’re always helpful to people. The result is a space we believe is warm and inviting, while providing new ways to celebrate and experience Google through our phones, displays, speakers, wearables and more.

We began with group brainstorms in Mountain View across all our teams which were led by our designer, NYC based architect Reddymade. A concept for this physical space began to take shape — one that we felt lived up to our brand and mission.

Our excitement grew as we built a full-scale mockup of the space at our retail hangar in Mountain View, where we could test every element and make sure each one felt just right: the space, the layout, the technology and the overall experience each guest might have. We considered every immersive way people could learn about all the features of our Pixel phones and Nest products, and see how the best of Google’s software and services come to life when using them: products like Google Search, Google Assistant, Google Maps, YouTube, Stadia and many more.

Two tables containing Google products stand behind large windows facing outside.
Left: The store’s LEED Platinum certification. Right: A Discovery Box explaining the method to produce our Nest Mini Recycled Fabric.

It was equally as important that our first store continue this work, and our commitment to sustainable design began on day one. Every element of the Google Store — the materials, building processes, mechanical systems and more — was painstakingly considered and selected. For example, the veneer on the walls is a soft gray responsibly sourced hickory, each lighting fixture is energy efficient and our custom cork and wood furniture was created with a local craftsman from Greenpoint, Brooklyn. We even attached our carpeting (which was manufactured with recycled materials) in a sustainable way.

We’re honored to have worked with the U.S. Green Building Council in this process, and we now can share that the Google Store Chelsea is one of fewer than 215 retail spaces in the world to have achieved a LEED Platinum rating — the highest certification possible within the Leadership in Energy and Environmental Design green building rating system.

Take a look inside

As you approach our new store, the first thing we hope you’ll notice are beautiful physical and digital product displays lining the store’s windows, which offer a peek into our products and their features. And as you enter the store, you will find a light-filled space that’s centered around experiencing the helpfulness of our products. 

Three Discovery Boxes containing Google hardware products line the store windows.

Near the main entrance, you’ll find a 17-foot-tall circular glass structure (designed and engineered with local New York partners) that we’re calling the Google Imagination Space. With custom interactive screens that feature rotating exhibits for visitors to experience the best of our products and technologies, we’re beginning with an experience built around Google Translate and our machine learning capabilities. As you speak to the exhibit, you’ll experience real-time translation of your speech into 24 languages simultaneously, and then learn how this all happens on the back end using several Google technologies. These same capabilities are also available across many of our devices — right in the palm of your hand.

Left: A contextual living area stands in front of the circular glass Imagination Space in the Google Store. Right: A person stands inside the circular glass Imagination Space encasing several large interactive screens.

For those who want to get up close and personal, every part of the store invites hands-on interaction with our products and services. Not quite sure where to start or want to learn more about specific features? An expert store team is on hand to answer questions, offer repairs and troubleshoot issues on the spot. 

A couch, chair and coffee table stand in front of the Discovery Boxes inside Google’s retail store.

Exploring the rest of the store, you’ll find new ways to experience the best of Google’s hardware and services:

  • A person walks past a gallery of Nest products, each individually encased in a small lit-up box.

  • A Pixel phone, coffee cup, vase, books and Pixel Buds stand on a shelf inside a Discovery Box.

  • A person sits on a couch with a dog in a living room outfitted with Nest products.


Google store call

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Google Play Services Draining Your Battery? Here's Why and How To Fix It

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