Lg monitor repair

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Warranty Information

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Premium Care Logo

Protect your investment the smart way with an LG Premium Care extended service plan. Extend your product coverage by 1, 2, or 3 years to avoid costly repairs.

If you need a repair due to mechanical or electrical failure, parts and labor costs are covered and there are no deductibles.

LG Premium Care provides a cost effective way to get your products back up and running quickly.

Learn More about LG Premium Care

How it works

  1. 1. Select a plan

    1-3 years of protection is available for major appliances and home entertainment.

  2. 2. Youre covered

    Your product will be repaired using LG authorized parts and technicians.

  3. 3. To file a claim

    Call 855-549-0540,customer care is available to schedule service Monday – Friday: 7am – 10pm CST, Saturday - Sunday, 8am – 5pm CST

  4. 4. Hassle-Free Repair Process

    Getting your product repaired or replaced is simple, fast and stress-free.

Save on Repairs with LG Premium Care!

Should a repair be necessary, with an LG Premium Care service plan the cost is covered. A typical example of cost savings:

OLED TV$122.00$425

Don’t miss out on this opportunity to protect your LG products. You can view benefit details in our Terms and Conditions at www.Asurion.com/LG/Terms.Call 1-888-781-4201 today or go online at www.LGPremiumCare.com

The company obligated under this Plan in all states, except Florida and the District of Columbia is Asurion Service Plans, Inc. In Florida, the company obligated under this Plan is Asurion Service Plans of Florida, Inc. Limitations and Exclusions apply. Please visit www.Asurion.com/LG/Terms to view terms and conditions.

Register your LG Product to save your product information for the future. You will open a MyLG account where you can get always get detailed information about your product.

Why have a MyLG account?

  • Lifetime access to detailed information about your product from your MyLG Account.

  • Instant access to your owners manual, warranty information and software updates.

  • Track the status of your repair service.

Register a Product  MyLG Sign In
register product

How to open a MyLG account

Register product

Enter your product model number, serial number and your information. Choose your purchase date, place of purchase and price of the product.

Register Your Product
Premium Care Offer

Premium care offer (optional)

You will be offered an LG premium care protection for your product. You can choose to extend your product coverage by 1, 2, or 3 years to avoid costly repairs. If you need a repair due to mechanical or electrical failure, parts and labor costs are covered and there are no deductibles.

Create MyLG account

Finally, create a MyLG account by choosing your password. By creating this account, you will have lifetime access to your owners manual, product support, warranty information, order history and subscriptions.

MyLG account

Lets get started:

Mobile Repair Icon

Mobile Device Repair

Need to setup repair for your mobile device? Bluetooth Headsets, Cell Phones, Smart Watches, and Tablets.

LG Mobile Repair

Appliance Repair Icon

Appliances, TV/Audio/Video, & Computers Repair

Need to setup repair for your appliance or other electronic device? Washers and Dryers, Refrigerators, TVs, etc. (anything besides mobile devices).

Start a service request

If your unit is out of warranty, you can still get a repair service using LG Direct Service.

Count on the expertise of LG Direct Service even when your product warranty has expired. For out-of-warranty repairs, LG has a flat diagnostic fee* that will be waived if you decide to proceed with repair services.

* Diagnostic fee subject to change over time. Contact us for pricing and details.

Learn More about LG Direct Service
The LG Advantage

Direct Service advantages

  1. We use genuine LG replacement parts exclusively.

  2. We offer convenient appointments that fit your schedule.

  3. We back all of our work with a promise of satisfaction.

Download PDF Brochure
Sours: https://www.lg.com/us/support/warranty-information

Meet Our Technicians

To Schedule an Out of Warranty Repair, Call 888-376-6825 Now!

We set the standard for Professional Service Excellence

LG Factory Service Technicians provide nationwide premium In-Home repair service for LG Appliances & TVs, without charging a premium price.

  • LG Factory Service is a division of LG Electronics, Inc., Global Leader in appliances and electronics manufacturing.

  • Our highly trained technicians specialize in only LG Brand products, and provide the highest level of professional service available.

If your LG Appliance or TV needs service, and you want the Best Service, Call LG Factory Service today!

lg product assortment

Products we repair

Our technicians have been Factory Trained to repair:

LG Washers, Dryers, Refrigerators, Over-the-Range Microwaves, TVs greater than 32", Ranges & Ovens, Dishwashers, and Air Conditioners

Areas where we offer service

We offer out of warranty repair service in more than 200 Service Areas nationwide, in and around the major cities listed below, and we're Growing!

  • Atlanta
  • Atlantic City
  • Augusta
  • Austin
  • Baltimore
  • Baton Rouge
  • Boise
  • Boston
  • Buffalo
  • Charleston
  • Charlotte
  • Chicago
  • Cincinnati
  • Cleveland
  • College Station
  • Columbia
  • Columbus
  • Dallas
  • Denver
  • Des Moines
  • Detriot
  • Ft. Myers
  • Greensboro
  • Greenville
  • Harrisburg
  • Hartford
  • Houston
  • Indianapolis
  • Jacksonville
  • Kansas City
  • Knoxville
  • Las Vegas
  • Los Angeles
  • Louisville
  • Madison
  • McAllen
  • Memphis
  • Miami
  • Milwaukee
  • Minneapolis
  • Mobile
  • Myrtle Beach
  • Nashville
  • New Orleans
  • New York, NJ
  • New York, NY
  • Orlando
  • Pensacola
  • Philadelphia
  • Phoenix
  • Pittsburg
  • Port St. Lucie
  • Portland
  • Raleigh
  • Reno
  • Richmond
  • Sacramento
  • Salt Lake City
  • San Antonio
  • San Diego
  • San Francisco, CA
  • Seattle
  • St Louis
  • Tampa
  • Tuscon
  • Washington D.C

Trained to be the best

In order to enter our Factory Service program, Factory Service technicians are required to train on LG products for over 200 hours, and receive an 80% grade or higher on all exams. Throughout the year, our technicians receive updated training on all new product releases.

In addition to their in-depth repair knowledge, each LG technician undergoes training in proper customer etiquette to ensure the most satisfying repair experience. Technicians are graded on every service visit and given helpful feedback to keep their skills at an optimum level.

Our technician background

Our Factory Service Technicians have an average of over 15 years experience repairing appliances and electronics. We strive for excellence, and work diligently to exceed your expectations.

Technician Spotlight

LG Technician

Jack Kuykendall

LG Technician

Meet Jack Kuykendall - Reno, NV

Jack began his career with LG in January of 2011. When in the field, Jack prides himself on listening to his customers, and always asking if they have any questions about other LG products. He also always makes sure to leave user and maintenance tips for all of their LG products. Jack's attention to detail and concern for customer education is evident in his field performance.

See what customers are saying about our technicians:

"Matt called me about 30 minutes before his arrival. When he arrived he was well groomed, courteous, and professional at the door. He repaired the dishwasher based on the service I described and requested online. He replaced the motor (not the drain motor). He answered my questions before, during, and after the repair. He cleaned up after he was done. Thank you Matt for your professional first grade service. If there is a need for service repair for any of my other LG appliances (refrigerator and stove), please send Matt."

- Dee, OH

"I was so surprised that LG sent someone to my house, and pleased! I thought I would have to take the TV in to a repair shop and wait for weeks."

- Victoria, CO

"More than top notch! A few of our local companies could certainly use the standards used by your company. We found your tech very knowledgeable and helpful!"

- Kathy, CO

Join our growing team!

We are always looking for well qualified technicians to add to our nationwide team. Contact us for more info.

Visit LG Careers

Sours: https://www.lg.com/us/support/direct-service/meet-our-technicians
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Details Regarding This Type of Issue:

I’m sorry to hear about the issue you're experiencing. This symptom requires technical support.

It appears your device may be outside of warranty or may have a defect that is not covered by the Limited Warranty. However, we're still here to help.

LG offers a one year Limited Warranty on our TV's that begins on the Date of Purchase. This Limited Warranty does not cover physical, liquid, or cosmetic damages. If your device does not meet all warranty requirements, a repair cost may be applied. Actual cost is dependent upon any uncovered damage and this damage cannot be determined until the equipment is assessed by our repair technicians.

Please visit your preferred shipping facility to send your device to our repair center. Shipping instructions will be sent to you via email once you complete your repair request. Shipping rates will apply.

How the Repair Process Works for Monitors:


  • Create a repair case on line or call customer service


  • You will be solely responsible for all charges associated with cosmetic and consumable parts and Monitors panel


  • If your Monitors is Ultra Wide it will require an On-Site repair.


  • On-Site Process:


    • A factory trained LG Direct Service Technician will provide Out-of-Warranty Repair Service for your LG Product.


    • You will need to schedule an appointment to have an LG Direct Service Technician repair your device.


  • Shipping Process:


    • Repair time will take about 2 weeks from the day the unit is shipped (including shipping time).


    • Any information on the unit will be lost.


    • Do not send:

      • Accessories (Remote, Video Cables, Power Cables)

Note: If any payment is needed, you will be contacted before any repairs are done.

Note: You will be responsible for shipping charges associated with sending your device to our repair center.

Sours: https://www.lg.com/us/support/help-library/monitor-cracked-screen-CT30017683-20150893150189

Contact Us

Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way.

Designed with you in mind, LG products offer innovative solutions to make life good. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. It includes:

Mobile: To help you stay connected your way, our mobile devices feature powerful smartphones, slim tablets and stylish smartwatches that fit seamlessly into your life. And whether you want to download the latest apps, shop online, text, track your fitness or just surf the web, they make it easy to do it all on-the-go.

TV/Audio/Video: If you can't get enough of your favorite sports, the latest movies, love 3D entertainment -- or just want to listen to your favorite music in stunning clarity -- our newest electronics can help you experience it all in a whole new way. Featuring brilliant pictures, lifelike colors and sound that envelop you from the very first note, our collection will transform your living room into a stunning home theater.

Appliances: Created to help you enjoy more of what life has to offer, our appliance collection features ranges and ovens that can help you cook healthy, delicious meals more efficiently, clean your dishes faster, do more laundry in less time, and even clean and cool your house so you can enjoy a comfortable space all year long.

Computer Products: Life happens in an analog environment -- and on a digital plane. And our newest computer products can help you experience the best of both worlds. Designed to give you crystal-clear images, deep blacks and rich colors, plus the speed and storage you need to work and play, safeguard memories and protect important documents, they can help you make the most of life in every way.

Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connect with your friends and family, no matter where they are.

Sours: https://www.lg.com/us/support/contact

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