Xfinity stream help

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Xfinity Stream

Turn any screen into a TV with the Xfinity Stream app––included with your Xfinity service.

Never miss out on must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on your phone or tablet. And now you can cast your entertainment to the big screen with Chromecast and supported TVs.

Top Features
• Watch up to 250+ channels of live TV on the go and your entire channel line-up at home
• Schedule DVR recordings from any device
• Access thousands of shows and movies to stream On Demand
• Download your recordings and movie library to watch offline
• Cast from your smartphone or tablet to the big screen with Chromecast and supported TVs
• Start watching right after order, and get your full set of channels and features as soon as your services are activated in your home


Help & Support
• Features may vary based on level of service.
• Additional information on the Xfinity Stream app minimum system requirements: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
• Look up your existing Xfinity ID (email, mobile phone, or username) or reset your password: xfinity.com/password
• Learn more about ‘Do Not Sell My Personal Information’ options at https://www.xfinity.com/privacy/manage-preference
• Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. For more information, please see www.nielsen.com/digitalprivacy.
• License Agreement: Your use of this application is subject to the Xfinity Web Services Terms of Service located at http://my.xfinity.com/terms/web/ . If you do not agree to the terms and conditions of the Web Service Terms of Service, do not download, install, or use this application.

Sours: https://play.google.com/

Screenshots

Description

Turn any screen into a TV with the Xfinity Stream app––included with your Xfinity service.

You never have to miss must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device.

Top Features:
• Watch up to 250+ channels of live TV on the go and your entire channel line-up at home
• Schedule DVR recordings from any device
• Access thousands of shows and movies to stream On Demand
• Download your recordings and movie library to watch offline
• Start watching right after order, and get your full set of channels and features as soon as your services are activated in your home

Help & Support:
• Features may vary based on level of service.
• Additional information on the Xfinity Stream app minimum system requirements: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
• Look up your existing Xfinity ID (email, mobile phone, or username) or reset your password: xfinity.com/password
• Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference
• Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. Please see www.nielsen.com/digitalprivacy for more information.

With this release, we fixed a few bugs and made some small improvements to the UI.

Ratings and Reviews

4.7 out of 5

83.7K Ratings

I LOVE IT!

Me and my husband went on vacation and I was wondering what I could do to watch my shows without getting so far behind on them. Also I have a lot of channels and me and my husband loves football and the place we was staying didn’t have all the stations we needed to watch football so I looked up on the internet to see if there was a way to watch my shows without being at home and I found this app and it has changed everything for me. That week I was able to enjoy my vacation with my hubby and stay up to date on my shows. Plus watch all the football games we wanted. It was so nice. Also being a mom my kids always have the TVs occupied and having 3 kids who like different things all the TVs are always occupied so now I can watch my tv on my phone at any time and any where. I never have to use the tv again and honestly I don’t because I have it on my phone: this is the best thing Xfinity could of ever done. I literally can watch all my recorded shows or live tv. I couldn’t be any happier with this app

Sound only option & ability to run in background/Lock Screen needed.

Please allow the app to play in the background as well as in lock screen mode. There are times I want to sleep to a TV but get blinded with the light that comes off it. With my iPad or iPhone I could listen to TV without that annoying bright screen in my face. Sadly you have to leave your device turned on to listen to the program. When you turn your device off during a program, you only get a few seconds before the app mutes itself. This could be a bad thing because if you leave your device turned on It can make it hot or run down the battery. T The ability to run the app in the background or in the lock screen (without video playing) would make it easier do use at night while trying to sleep. Plus if you're blind you can't see the video anyways. So to be able to have the video switched to sound only would make a huge difference for those who want sound only while using the app.

I definitely love that Xfinity went the extra mile to make the app voiceover accessible for those who are blind. As well as contrasting colors for those who are visually impaired. However, I would like to see the app be compatible for those who have large print enable on their devices.

Otherwise I love the app but it could definitely use some tweaking.

Xfinity Streaming has not worked yet!

I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV. I mainly started my service back up because I desperately needed the Internet to job hunt and that is where all my time has been spent (easy when your Cable isn’t working). I paid extra for the 300 mb/sec so I would be prepared to accept any type of position available including work from home, independent consultation, or partial commute. That is when the sales rep talked about the awesome streaming app and no monthly fee for equipment because there are no cable boxes for every TV. The 300 mb/sec Internet comes with a different router than other plans and it is also required for the streaming app service. The sales rep really unsold here on the service and by lowering my monthly bill due to no charges for each cable TV box, that is what sold me on this plan. Sales reps should verify over phone the make/model of your electronic equipment to ensure compatible for streaming services to work as intended for optimal performance. This would make sure customers have a good experience getting up and running efficiently and effectively with the new service being introduced. Plus, it is just the right thing to do.

The developer, Comcast, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Comcast Interactive Media

Size
122.3 MB

Category
Entertainment

Compatibility
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Languages

English, French, Spanish

Age Rating
12+ Infrequent/Mild Horror/Fear ThemesInfrequent/Mild Medical/Treatment InformationInfrequent/Mild Realistic ViolenceInfrequent/Mild Simulated GamblingInfrequent/Mild Sexual Content and NudityInfrequent/Mild Profanity or Crude HumorInfrequent/Mild Cartoon or Fantasy ViolenceInfrequent/Mild Alcohol, Tobacco, or Drug Use or ReferencesInfrequent/Mild Mature/Suggestive Themes

Copyright
© Copyright 2021 Comcast

Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Sours: https://apps.apple.com/us/app/xfinity-stream/id731629156
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Important Information For Xfinity TV Customers

Service Problems

You will find helpful information for troubleshooting TV picture or signal quality issues at www.xfinity.com/support. If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue. We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently. We will respond to your report of a service interruption no later than 24 hours after you notify us, except in extraordinary circumstances or where conditions are beyond our control. We will respond to your report of other service problems no later than the next business day after you notify us. We may need access to your home in order to correct a service related issue. If a service call is required it will be scheduled at a time convenient to you. If you are dissatisfied with our resolution of your service problem, you may contact your local franchising authority to discuss the problem with your service. If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority.

Service or Billing Complaints

Information regarding your Xfinity services and billing is available through My Account at www.xfinity.com. You also may download the Xfinity My Account app to your smartphone or other device for quick access to up to date information on your account. If you have a complaint regarding your Xfinity TV service or your bill, you will find information on contacting us through chat or by phone at https://www.xfinity.com/support/contact-us. Also, you can visit us at one of our Xfinity store locations. Visit https://www.xfinity.com/support/service-center-locations/ to find the Xfinity store closest to you. If you wish to put your comments in writing, your letter should be addressed to us at the local address listed on the How To Reach Us insert.

We will try to resolve your complaint promptly. If you are dissatisfied with our resolution of your complaint, or we are unable to resolve your complaint, you may contact your local franchising authority to discuss your complaint. If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority.

If you have a complaint regarding closed captioning please email us at [email protected] or call us at 1-855-270-0379.

Moving

Please visit https://www.xfinity.com/moving before you move. This is the best way for us to arrange for your service to be disconnected and to schedule an installation at your new home, if your new home is in our service area.

Equipment Compatibility

Xfinity TV service is encrypted and requires a TV Box, TV Adapter, CableCARD or other navigation device that is compatible with our system for each television you wish to use with our service. You may not be able to use special features or functions of your television, VCR or DVD player/recorder with Xfinity TV service. Some of these problems may be resolved by the use of signal splitters, and/or other supplemental equipment that can be purchased from us or at electronic stores. Please call us if you would like to discuss the type of special equipment needed to resolve individual compatibility problems or if you have any questions regarding other equipment compatibility issues.

If you have a TiVo digital cable-ready DVR, you can access switched digital video services by obtaining a “tuning adapter” device. If you have a TiVo DVR or other digital cable-ready devices, you will need a TV Box, TV Adapter, or CableCARD from us to access switched digital video and other two-way cable services. Upon your request, we will provide you with the technical parameters necessary for a navigation device rented or acquired from retail outlets to operate with our system. Because of the need to protect our Xfinity TV service, we will not authorize the use of a navigation device that does not conform to all required signal security specifications. For information regarding other navigation devices, please go to https://www.xfinity.com/support.

Remote Control Units

If you rent a TV Box or TV Adapter from us we will provide a compatible remote control. Also, you may purchase compatible remotes at local electronic stores or other retail outlets. A representative list of compatible remote control models currently available from local retailers includes: Philips PHL PMDVR8, RCA RCR612, and Sony RM-V202. A list of additional compatible remotes may be obtained from your local Xfinity store. Although these remote control units are compatible with the TV Box or TV Adapter that we currently offer, these remotes may not be functional if we change the type of TV Box or TV Adapter we rent. If you have any questions regarding whether a particular remote control unit would be compatible with our equipment, please contact us.

Service Changes and Installation

Standard installations are generally completed within 7 business days. If you change the services you receive, you may be subject to an installation or change of service charge. You may obtain additional information about our current services, fees and prices online at www.xfinity.com or by calling us at 1-800-XFINITY.

Upcoming Programmer Contract Expirations

Information on programmer contract expirations, which could affect our carriage of the programmer's channels, can be found at https://my.xfinity.com/contractrenewals/ or by calling 866-216-8634.

Other Information

For those of our customers receiving service through commercial accounts, bulk rate arrangements or similar arrangements, some of the policies, procedures and services herein may not apply. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.

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Sours: https://www.xfinity.com/corporate/customers/policies/videonotice
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iPhone in portrait orientation
Xfinity App Icon

Never miss a moment

Use the Xfinity Stream app to watch your favorite shows and movies. On any device, anywhere.

iPhone in portrait orientation

Turn any screen into a TV

Xfinity Stream is included with your service. Get all your favorite channels on any screen at home. Plus enjoy live sports, news, and On Demand titles on the go with X1, the ultimate entertainment experience. 

iPhone in landscape orientation

Take your DVR to go

Schedule your DVR recordings from anywhere. Enjoy your favorite entertainment on the go. Even download your recordings to watch offline. All with the Xfinity Stream app.

iPhone in landscape orientation
Not all programming available in all areas and is subject to change. Standard data charges apply to app download and usage. © 2021 Comcast. All rights reserved. All other copyrights and trademarks are the properties of their respective owners.
Sours: https://www.xfinity.com/get-stream

Stream help xfinity

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Hurricane Season: Xfinity Stream app

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